I work in customer service and expect the same level of communication and support that I offer my clients.... Charter Conveyancing totally under delivered! I have had to chase them for the most obvious things, like acknowledgement / an invoice for the down payment for service. Even now, 11 days after settlement, I am the one following up so they take final payment. It's a joke. They will often send emails, even though I repeatedly told them to call. Then when I send them an email I wouldn't get a response for 2 days. (if you're not available, put an out of office on!) I went with these conveyancers because they offered the best price. But in hindsight, I would have happily paid a higher price to actually get a decent level of service. We were first home buyers, so wanted a bit more guidance through the process. Instead, little to no explanation was given during the whole process. Emails were sent using industry jargon, so I would always need to go back and confirm what was needed. They made the process of buying our first home more difficult and stressful since I had to constantly follow up on them. If you're not in a hurry and have purchased plenty of property, use them. If you expect a level of expertise and assistance when you're paying $1,000 for a service .... USE SOMEONE ELSE!

Unit Sale/House Purchase: Brad and the team at Charter Conveyancing operate a highly professional service for both purchases and sellers of property. To date, they have handled two purchases and one sale for me and my wife and without their assistance we could have found ourselves in difficult situations. Nothing is too difficult for their team to manage as they took the headache out of worrying about the legal docs for each transaction. We had a seamless transition from selling to purchasing our new family home. I would highly recommend utilising Charter Conveyancing for all your conveyancing needs. Cheers, Justin and Sara Smith Unit Purchase: I would thoroughly recommend this company for all your conveyancing requirements. We had major dramas with the property developers and Charter Conveyancing ensured that all of our needs were met with relation to finalising our contract and ensuring we weren't screwed over by the developer. First class service from begining to end. Being a first time buyer was a concern for me however Charter Conveyancing followed through with everything they promised. I am looking at purchasing a second house in the near future and have no reason to go to another conveyancing firm. Thank you Brad and your team

I have used Charter Conveyancing's services on numerous occasions over the last six years. This has included standard residential conveyancing, commercial conveyancing, commercial leases, motel leases and debt recovery. My experiences have been consistently good and I trust Brad and his team to get the job done in an efficient and cost effective manner. Highly recommended and good value for money.

The buying and selling of a property can be an extremely stressful time. I believe our amazing experience of selling our place and buying our family home was made easier and much more pleasant by the great team at Charter Coveyancing. Our real estate agent suggested Brad and his team at Charter and we couldn't have been happier with the service they provided. We had no idea where to start looking for conveyancing, and as it turned out, the recommendation couldn't have been better. I had so many questions through the whole process and not once was I made to feel like a nuisance or silly for asking. The team fielded my questions with a smile and a friendly word and everything was dealt with in a timely and professional manner. The paperwork was made easy, even for someone with no previous experience with the task of selling and buying property. Brad explained all aspects of the paperwork and spent time going through everything with us until we were satisfied everything was in order. I cannot recommend this business highly enough. Professional, friendly and knowledgeable people and a very welcoming atmosphere. Thank you Charter Conveyancing for all your help.

We just SOLD our house !!! While these things can usually be stressfull, add the fact we did it over the Christmas break!! Brad at Charter Conveyancing went above and beyond. He was always communicating to us, even while HE was on holidays he gave us his mobile number! I found he was available via emails as well which was handy as I am an office worker. I also found his pricing to be quite FAIR and once I heard it was a "fixed" price I thought WOW thats great! (Cause you know some of 'them' wanna charge EVERY single call or fax or email or anything!) I'd recommend him to all and would def consider using him again! Job well done Guys... now for Settlement :)